Product is not as shown in pictures. Received plastic sheets instead of fiber sheets, and pipes are of very low quality. Total waste of money
Very low quality material
I'm not satisfied. First of all, one plastic hook was broken in half when I opened the package, secondly the, the dust proofing sheets are also very small, can't fit them on rack road.
When I contacted the team of Emperial Homes via WhatsApp and direct call, they ignored my message and didn't care to respond at all.
I asked them for either a replacement or refund and I'm still waiting for a reply. They don't even deserve a 1 star, I try to contact them every single day via whastApp and direct call on their number but they don't respond.
They see my messages and but don't care to respond.
Hi Muhammad Ibrahim Baig,We’re sorry you received a broken hook and have been unable to fit the dustproof sheets. We’re especially sorry that your repeated attempts to reach us went unanswered. You deserved a timely response.
Please send your order number once more on WhatsApp 03342659277, mentioning this review, so we can identify your case and arrange a replacement or return and refund. We’ll also check the sheet size and fitting issue so the resolution addresses all your concerns.
We understand that following up repeatedly is frustrating, and we appreciate the opportunity to put this right.
Very tough to organize small pieces into rack
Hi Ms Aiesha, We’re sorry you found the rack difficult to assemble and were disappointed with the material quality. We understand how frustrating it is when assembly takes more effort than expected.
Please contact our WhatsApp support with your order number and a photo showing where you’re having difficulty. We can guide you through the assembly and check whether any parts need replacement. We want you to have a properly assembled rack that you’re comfortable using.
Over priced. Te material is good but the double the price.
Hi Tariq, Thank you for your honest feedback. We’re pleased you found the material good, and we understand your concern about the price. We’ll take your comments into account as we review our pricing. We appreciate you shopping with Emperial Homes.